Chapter 7: 诚信为本 和气生财 —— 客户服务

58 words

WordPinyinDefinition
一锤子买卖yī chuí zi mǎi màia one-off, short-sighted deal
占便宜zhàn pián yiadvantageous
保修bǎo xiūto promise to keep sth in good repair
保养bǎo yǎngto take good care of (or conserve) one's health
信函xìn hánletter
偷工减料tōu gōng jiǎn liàoto skimp on the job and stint on materials (idiom)
传真chuán zhēnfax
价廉物美jià lián wù měiinexpensive and of good quality (idiom)
兑现duì xiàn(of a check etc) to cash
制冷zhì lěngrefrigeration
反映fǎn yìngto mirror
反馈fǎn kuìto send back information
取代qǔ dàito replace
和气hé qifriendly
哲学zhé xuéphilosophy
售后服务shòu hòu fú wùafter-sales service
噪音zào yīnrumble
回访huí fǎng(pay a) return visit
安装ān zhuāngto install
定期dìng qīat set dates
宣传册xuān chuán cècommercial brochure
实物shí wùmaterial object
忠诚zhōng chéngdevoted
性能xìng néngfunction
手段shǒu duànmethod
投诉tóu sùcomplaint
提前tí qiánto shift to an earlier date
次品cì pǐnsubstandard products
焦点jiāo diǎnfocus
热线rè xiànhotline (communications link)
现象xiàn xiàngappearance
生存shēng cúnto exist
众所周知zhòng suǒ zhōu zhīas everyone knows (idiom)
签收qiān shōuto sign for the acceptance of sth (e.g. a delivery etc)
索取suǒ qǔto ask
维修wéi xiūmaintenance (of equipment)
与日俱增yǔ rì jù zēngto increase steadily
虚假xū jiǎfalse
言过其实yán guò qí shíto exaggerate
订购dìng gòuto place an order
认为rèn wéito believe
诚信chéng xìngenuine
质地zhì dìtexture
农场nóng chǎngfarm
退货tuì huòto return merchandise
送货sòng huòto deliver goods
过关guò guānto cross a barrier
配件pèi jiàncomponent
配置pèi zhìto deploy
随机suí jīaccording to the situation
高压gāo yāhigh pressure
高昂gāo ángto hold (one's head) high
网上购物wǎng shàng gòu wùnetwork retailer
大礼包dà lǐ bāogift package
让利ràng lìdiscount for customers
消协xiāo xiéconsumers association
以次充好yǐ cì chōng hǎoshoddy
包修bāo xiūguarantee to keep something in good repair